It really helps when they answer your call. I have just got off the phone from the UK Border Agency with much better results than last month and earlier this week. The man I spoke to was able to confirm some facts and gave correct information on things that we were unsure of. For example, applying in person will cost £1377 but 90% of these cases are settled within 24 hours - figures verified by who though?
When I mentioned that a previous call ended in the woman I spoke to putting the phone down on me he actually apologised. I will ring back again nearer the time should we decide to follow through with the application. We still need more information on the process and my wife would have to take the Life in the UK Test. For now we have some thinking to do. As always, money may dictate how things go but life in the UK may not be what it once was.
Thursday, 7 March 2013
Tuesday, 5 March 2013
This process does not get any easier. I've made several calls to the UK Border Agency today over the past three hours or so and each time I have reached the very end of the options you have to choose from only to hear the following message, "All of our telephone operators are currently busy and you will have to telephone back if you wish to speak to us." And then the line cuts out. They are not even putting me on hold any more. I will keep trying I guess.