It really helps when they answer your call. I have just got off the phone from the UK Border Agency with much better results than last month and earlier this week. The man I spoke to was able to confirm some facts and gave correct information on things that we were unsure of. For example, applying in person will cost £1377 but 90% of these cases are settled within 24 hours - figures verified by who though?
When I mentioned that a previous call ended in the woman I spoke to putting the phone down on me he actually apologised. I will ring back again nearer the time should we decide to follow through with the application. We still need more information on the process and my wife would have to take the Life in the UK Test. For now we have some thinking to do. As always, money may dictate how things go but life in the UK may not be what it once was.